Privacy Policy
Effective Date: November 5, 2026
Sound Stage 9, LLC (“Sound Stage 9,” “we,” “us,” or “our”) respects the privacy of our students, families, website visitors, and community.
This Privacy Policy explains how we collect, use, disclose, and protect personal information through soundstage9.com, our enrollment and student management systems, communications, and music education programs.
1. Information We Collect
Depending on how you interact with us, we may collect the following information:
Contact and account information: Names, email addresses, phone numbers, mailing addresses, parent or guardian details, emergency contacts, and account information.
Student and enrollment information: Student names, ages or dates of birth, instrument preferences, experience levels, enrollment forms, agreements, lesson schedules, attendance, instructor notes, progress assessments, and program participation.
Payment and transaction information: Billing details, payment status, transaction history, and information needed to process tuition, purchases, refunds, or other payments. Payment processors handle payment credentials under their own privacy and security practices.
Communications: Information you provide through inquiry forms, emails, text messages, surveys, phone calls, and other communications.
Photos, video, and audio: Images and recordings associated with lessons, performances, recording sessions, events, and promotional activities, subject to applicable permissions and media releases.
Health or accommodation information: Information voluntarily provided by a student, parent, or guardian that is reasonably necessary to support participation, accessibility, or emergency response.
Website and device information: IP address, browser type, device information, pages visited, referral sources, approximate location derived from IP address, and interactions with website content or communications. Collection depends on the tools enabled on our website and your privacy choices.
2. How We Collect Information
We collect information:
Directly from students, parents, guardians, and other individuals.
Through enrollment, trial lesson, contact, event, and subscription forms.
Through instructors and authorized staff during program administration.
Through student management, payment, website, and communication platforms.
Automatically through cookies and similar technologies, where enabled.
Please provide only information reasonably necessary for your inquiry or participation. Do not send payment card details or sensitive student information through ordinary website inquiry forms or unsecured messages.
3. How We Use Information
We use personal information to:
Respond to inquiries and arrange tours or trial lessons.
Enroll students and administer lessons, bands, camps, artist development programs, and events.
Coordinate schedules, attendance, instructor assignments, and student progress.
Process payments and maintain business records.
Communicate with students, parents, guardians, and emergency contacts.
Provide requested accommodations and respond to emergencies.
Send school announcements and, where appropriate consent has been obtained, promotional communications.
Publish approved student media consistent with applicable permissions.
Operate, secure, troubleshoot, and improve our website and services.
Prevent fraud, resolve disputes, enforce agreements, and meet legal obligations.
Where applicable law requires consent for sensitive information or another use, we obtain that consent before processing the information.
4. How We Share Information
We disclose personal information only as reasonably necessary for the purposes described in this policy.
Instructors and staff: Authorized personnel receive information relevant to their responsibilities, such as lesson schedules, student progress, and necessary accommodation details.
Service providers: We use providers for website hosting, student management, payment processing, communications, data storage, and technical support. These may include Squarespace, My Music Staff, Brevo, and our payment processors.
Event and program partners: When necessary to arrange participation, we may provide relevant information to venues, organizers, or program partners. We obtain additional permission where required.
Legal and safety purposes: We may disclose information when required by law or reasonably necessary to protect individuals, investigate suspected wrongdoing, or protect legal rights.
Business transfers: Information may be transferred in connection with a merger, acquisition, or sale of business assets, subject to applicable law and the SMS restrictions below.
At your direction: We may share information when you authorize or request it.
SMS Information and Consent Restrictions
We do not sell, rent, or share mobile phone numbers or SMS subscriber information with third parties or affiliates for their own marketing or promotional purposes. Messaging providers process delivery information as necessary to operate our SMS program on our behalf.
All the above categories exclude text messaging originator opt-in data and consent; this information won’t be shared with any third parties.
5. Cookies, Analytics, and Advertising
Our website may use cookies and similar technologies to support website functionality, remember preferences, and understand how visitors use our website.
You can manage cookies through your browser and, where available, our website’s cookie preference controls. Disabling some cookies may affect website features.
6. Email and Text Messaging
We may send service communications about enrollment, billing, lessons, schedules, and program participation.
Marketing emails include an unsubscribe option. You may also contact us to update your communication preferences.
We obtain consent before sending marketing text messages. SMS consent is voluntary and is not a condition of purchasing services or enrolling in our programs. Providing a phone number for scheduling or enrollment does not, by itself, constitute consent to marketing texts.
Message frequency varies. Message and data rates may apply.
Reply STOP to unsubscribe from our SMS program. You may receive one final confirmation message. Reply HELP for assistance or contact us using the details below.
Opting out of marketing communications does not cancel your enrollment or payment obligations. We may continue necessary service communications through other appropriate channels.
7. Children’s and Student Privacy
We serve students of different ages, including children. Enrollment and online information submissions for children under 13 should be completed by a parent or legal guardian.
We collect student information from parents or guardians and through authorized program administration. We do not knowingly collect personal information directly online from children under 13 without legally required parental notice and verifiable consent.
If we learn that we collected information directly online from a child under 13 without required consent, we will take appropriate steps to delete it.
Parents and legal guardians may contact us to review, correct, or request deletion of their child’s information, or to withdraw consent where applicable. We may verify the requester’s identity and authority before responding.
8. Photos, Videos, and Recordings
We may create photos, videos, or audio recordings during lessons, performances, recording sessions, and events.
Promotional use of identifiable student media is governed by applicable permissions and separate media releases. This Privacy Policy does not itself grant permission to use a student’s likeness, voice, performance, or creative work.
For minors, we seek permission from a parent or legal guardian for promotional uses. Contact us to discuss media preferences or request that we stop future promotional use.
Removal requests are subject to applicable agreements and legal requirements. We may be unable to retrieve printed materials or copies independently shared by others.
9. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information and limit access to authorized individuals.
No website, communication system, or storage method is completely secure. If a security incident occurs, we will provide notices as required by applicable law.
10. Data Retention
We retain information only as long as reasonably necessary to provide services, maintain appropriate educational and business records, resolve disputes, and satisfy legal, tax, accounting, and contractual obligations.
Retention periods vary by information type and purpose. We may retain limited consent and opt-out records to document permissions and prevent unwanted communications.
11. Your Privacy Choices and Rights
You may contact us to request access to, correction of, or deletion of your personal information.
Depending on applicable law, you may also have rights to obtain a portable copy of information and opt out of its sale, targeted advertising, or certain automated profiling that produces legal or similarly significant effects.
Submit a request by:
Email: hello@soundstage9.com
Mail: Sound Stage 9, LLC, 11601 Pellicano Dr. Suite E5 El Paso, TX 79936
A parent or legal guardian may submit a request on behalf of a child. Authorized agents may submit requests where permitted by law.
We may request information reasonably necessary to verify identity or authority. Certain records may be retained or requests limited as permitted by law. We will not unlawfully discriminate against you for exercising privacy rights.
Where the Texas Data Privacy and Security Act applies, we respond within 45 days, subject to a permitted additional 45-day extension with notice.
If we deny a request, you may appeal by emailing the privacy contact above with the subject “Privacy Request Appeal.” Where required by Texas law, we respond to appeals within 60 days. If an appeal is denied, you may submit a complaint to the Texas Attorney General at:
https://www.texasattorneygeneral.gov/consumer-protection/file-consumer-complaint
12. External Websites and Services
Our website may link to or embed third-party services, including payment portals, social media, music platforms, and video players.
Those services may collect information under their own privacy policies. Please review their policies before submitting information or interacting with their features.
13. Changes to This Policy
We may update this Privacy Policy as our services, practices, or legal requirements change. Updates will appear on this page with a revised effective date. We will provide additional notice or obtain consent when required by law.
14. Contact Us
For privacy questions, requests, or concerns, contact:
Sound Stage 9, LLC
Website: https://soundstage9.com
Email: hello@soundstage9.com
Phone: 915-201-8191
Mailing Address: 11601 Pellicano Dr. Suite E5 El Paso, TX 79936